PRIVACY POLICY

Royale Guinevere is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Effective Date: 18/05/2024

1. Information We Collect

We may collect and process the following personal information:

Personal Details: Name, email address, postal address, and phone number
Order Information: Products purchased, order history, payment details
Technical Data: IP address, browser type, device information, browsing behaviour
Marketing Preferences: Your preferences for receiving updates and promotional content

2. How We Use Your Information

We use your data to:

Process and fulfil your orders
Communicate with you about your orders or account
Personalize your shopping experience
Send marketing emails (if you’ve opted in)
Improve our products, services, and website functionality

3. Sharing Your Information

We do not sell your personal data. We only share information with trusted service providers necessary to operate our business, such as:

Payment processors (e.g., Stripe, PayPal)
Delivery services (e.g., Royal Mail, DPD)
Marketing and analytics tools (e.g., Meta Ads, Google Analytics)

These providers are under strict obligations to handle your data securely and lawfully.

4. Cookies and Tracking

Our site uses cookies to:

Remember your preferences
Enable smooth shopping experiences
Collect analytics on site usage

You can manage or disable cookies in your browser settings at any time.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing
Object to certain data uses
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at: sales@royaleguinevere.com

6. Data Security

We take appropriate technical and organizational measures to safeguard your data, including encryption, firewalls, and secure servers.

7. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting any personal data.

8. Policy Updates

We may update this Privacy Policy to reflect changes in legal or operational requirements. The latest version will always be available on our website with the updated effective date.

9. Contact Us

If you have any questions about this policy or your personal data, please contact:

Email: sales@royaleguinevere.com
Phone Number: +44 745 555 0404