FAQ

Royale Guinevere specializes in luxury room fragrances, including soy wax candles, reed diffusers, and soy wax melts. Each product is crafted with high-quality ingredients to create opulent, long-lasting aromas that transform your space.

At Royale Guinevere, our soy wax melts offer several benefits that align with our commitment to handcrafted elegance and luxurious fragrances. Firstly, soy wax is a natural, renewable resource that is biodegradable, making it an eco-friendly choice for your home. Secondly, our RG soy wax melts are specially formulated to have a longer burn time, ensuring that you enjoy their exquisite scents for extended periods. Additionally, soy wax melts provide a cleaner burn with less soot, which helps maintain the air quality in your space. Finally, at Royale Guinevere, we carefully select premium fragrance oils that are beautifully infused into our soy wax melts, delivering a rich, consistent aroma that enhances any environment. Illuminate your world with the many benefits of RG soy wax melts and experience the luxurious fragrances that set us apart.

Please note that due to the nature of our products, returns are not accepted on soy wax items or reed diffusers. We appreciate your understanding of this policy. While we take great care in packaging and shipping your order, should any item arrive damaged or become lost in transit, kindly reach out to our customer service team within 7 days of receipt, including your order number and any relevant details. For any additional questions or assistance, please contact us at sales@royaleguinvere.com. Thank you for choosing Royale Guinevere to enhance your space with luxury fragrances. See shipping and return policy**

Soy Wax Candles: Burn times vary based on size, with most candles lasting between 40–60 hours. Reed Diffusers: Depending on size and room conditions, diffusers typically last 8–12 weeks. Soy Wax Melts: Each melt can provide 8–10 hours of fragrance per use.

Yes, we offer curated gift sets featuring a selection of our luxury candles, diffusers, and wax melts, perfect for special occasions or to experience a variety of fragrances.

Our soy wax candles and melts are made from natural, renewable soy wax, free from harsh chemicals. We also strive for sustainable practices in our packaging and ingredient sourcing.

Due to the nature of our products, we cannot accept returns on soy wax items or reed diffusers. However, if your item arrives damaged, please contact us within 7 days for assistance.

Please contact our customer service team within 7 days of receiving a damaged item. Include your order number and photos of the damage, and we’ll work with you on a resolution.

Our electric warmers are covered by a manufacturer’s warranty to ensure quality and performance. Please reach out to us for more details on warranty coverage.

Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days. Tracking information will be provided once your order is shipped.

Yes, once your order ships, we will email you a tracking number so you can monitor your package's progress until it reaches your door.

Yes, our diffusers work well in various room sizes, but for larger spaces, we recommend the 200ml size to ensure the fragrance fills the area effectively.

For any questions or concerns, please email our customer service team at sales@royaleguinevere.com. We're here to help!