Question 1

What products does Royale Guinevere offer?

Accepted Answer

Royale Guinevere specializes in luxury room fragrances, including soy wax candles, reed diffusers, and soy wax melts. Each product is crafted with high-quality ingredients to create opulent, long-lasting aromas that transform your space.

Question 2

What are the benefits of using RG soy wax melts?

Accepted Answer

At Royale Guinevere, our soy wax melts offer several benefits that align with our commitment to handcrafted elegance and luxurious fragrances. Firstly, soy wax is a natural, renewable resource that is biodegradable, making it an eco-friendly choice for your home.

Secondly, our RG soy wax melts are specially formulated to have a longer burn time, ensuring that you enjoy their exquisite scents for extended periods. Additionally, soy wax melts provide a cleaner burn with less soot, which helps maintain the air quality in your space.

Finally, at Royale Guinevere, we carefully select premium fragrance oils that are beautifully infused into our soy wax melts, delivering a rich, consistent aroma that enhances any environment.

Illuminate your world with the many benefits of RG soy wax melts and experience the luxurious fragrances that set us apart.

Question 3

Can I return Royale Guinevere products shipped within the UK?

Accepted Answer

We do not accept returns on soy wax items or reed diffusers. If your order arrives damaged or is lost in transit, please contact our customer service team within 24 hours with your order number and details. For further assistance, email us at sales@royaleguinevere.com.

Question 4

How long do Royale Guinevere candles, diffusers, and wax melts last?

Accepted Answer

• Soy Wax Candles: Burn times vary based on size, with most candles lasting between 40–60 hours.
 • Reed Diffusers: Depending on size and room conditions, diffusers typically last 8–12 weeks.
 • Soy Wax Melts: Each melt can provide 8–10 hours of fragrance per use.

Question 5

Does Royale Guinevere offer gift sets?

Accepted Answer

Yes, we offer curated gift sets featuring a selection of our luxury candles, diffusers, and wax melts, perfect for special occasions or to experience a variety of fragrances.

Question 6

Are your products eco-friendly?

Accepted Answer

Our soy wax candles and melts are made from natural, renewable soy wax, free from harsh chemicals. We also strive for sustainable practices in our packaging and ingredient sourcing.

Question 7

Do you accept returns on Royale Guinevere items?

Accepted Answer

Due to the nature of our products, we cannot accept returns on soy wax items or reed diffusers. If your item arrives damaged, please contact us within 24 hours for assistance.

Question 8

What steps should I take if my Royale Guinevere product arrives damaged?

Accepted Answer

If your Royale Guinevere product arrives damaged, please contact our customer service team within 24 hours. Provide your order number and photos of the damage, and we'll resolve the issue promptly.

Question 9

Are there any warranties on Royale Guinevere products?

Accepted Answer

Our electric warmers are covered by a manufacturer’s warranty to ensure quality and performance. Please reach out to us for more details on warranty coverage.

Question 10

How long does shipping take?

Accepted Answer

Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days. Tracking information will be provided once your order is shipped.

Question 11

Can I track my order?

Accepted Answer

Yes, once your order ships, we will email you a tracking number so you can monitor your package's progress until it reaches your door.

Question 12

Are Royale Guinevere reed diffusers effective for large spaces?

Accepted Answer

Yes, Royale Guinevere reed diffusers can effectively scent large spaces. For optimal fragrance distribution in bigger rooms, we recommend using the 200ml size.

Question 13

How can I contact customer service?

Accepted Answer

For any questions or concerns, please email our customer service team at sales@royaleguinevere.com. We're here to help!

Question 14

How do I use the RG electric wax warmer with a silicone cup

Accepted Answer

To use the RG electric wax warmer with a silicone cup, follow these simple steps:

1. Setup: Place your RG electric wax warmer on a flat, heat-resistant surface away from flammable objects and ensure it is plugged into a proper electrical outlet.

2. Prepare the Silicone Cup: Remove the silicone cup from the warmer. Ensure it is clean and free of any previous wax residues.

3. Add Wax: Place your chosen Royale Guinevere wax melts or tarts into the silicone cup. We recommend filling the cup halfway for optimal fragrance distribution.

4. Activate the Warmer: Carefully place the silicone cup back into the electric wax warmer. Turn on the warmer using the switch on the side.

5. Enjoy the Fragrance: The warmer will gently heat the wax, releasing its luxurious fragrance into your space. Allow a few minutes for the wax to fully melt and the scent to diffuse.

6. Maintenance: Once finished, turn off the warmer and allow the wax to solidify. The silicone cup makes it easy to pop out solidified wax for disposal or reuse. Ensure the warmer and cup are cool to touch before handling.

7. Cleaning: Clean the silicone cup with warm soapy water and dry thoroughly before adding new wax.

By following these steps, you'll enjoy the delightful, handcrafted elegance and luxurious fragrances that Royale Guinevere offers in their RG electric wax warmers.

Question 15

How do I use the Royale Guinevere ceramic warmer?

Accepted Answer

To use your Royale Guinevere ceramic warmer, follow these steps for optimal performance and safety:

1. Placement: Set the ceramic warmer on a stable, heat-resistant surface away from flammable items.
2. Insert a Tealight Candle: Place an unscented tealight candle at the base of the ceramic warmer. Ensure the tealight is securely in place.
3. Add Wax: Place a small amount of wax or a few drops of fragrance oil in the dish at the top of the warmer. The ceramic warmer is designed to evenly diffuse the luxurious fragrances of our handcrafted wax melts.
4. Light the Candle: Carefully light the tealight candle. The heat will melt the wax or gently warm the oil, releasing the exquisite aromas into your room.
5. Monitoring: Always keep an eye on the ceramic warmer while in use. Do not leave it unattended, especially when there are children or pets around.
6. Extinguish the Flame: When you wish to stop using the warmer, gently blow out the tealight candle.
7. Clean After Use: Once the ceramic warmer has cooled down, clean the dish by wiping it with a soft cloth. This ensures it’s ready for the next use and maintains the beauty and functionality of the warmer.

By following these steps, you’ll enhance your Royale Guinevere experience, illuminating your world with handcrafted elegance and luxurious fragrances.

Question 16

How do I use Royale Guinevere soy wax melts?

Accepted Answer

To enjoy Royale Guinevere's soy wax melts, follow these steps:

1. Choose Your Warmer: Select an electric or tea light wax warmer. Ensure it is clean and suitable for your space.
2. Add Wax Melts: Place 1-2 pieces of soy wax melts into the warmer’s dish, adjusting for desired fragrance intensity.
3. Heat the Warmer: Turn on your electric warmer or light a tea light candle underneath. The heat will melt the wax, releasing luxurious aromas.
4. Enjoy the Fragrance: Your space will soon be filled with a delightful scent. Enjoy the ambiance created by our high-quality, handcrafted melts.
5. Replace as Needed: Once the scent fades, let the wax cool and solidify. Remove it carefully and replace with fresh wax melts.

By following these steps, you’ll experience the handcrafted elegance and luxurious fragrances that Royale Guinevere is known for. Our soy wax melts provide a clean, long-lasting scent and are environmentally friendly.

Question 17

How should I care for my Royale Guinevere candle to ensure the best performance?

Accepted Answer

To get the best performance from your Royale Guinevere candle, trim the wick to ¼ inch before each use. Allow the wax to melt evenly across the surface before extinguishing to ensure an even burn and extend the candle's life. For optimal results, avoid burning for more than 4 hours at a time.

FAQ