Royale Guinevere offers soy wax candles, tealights, reed diffusers, soy wax melts, compatible burners and gift sets. Explore each product page for fragrance notes, contents and care information.

Soy wax melts let you enjoy fragrance in a compatible wax warmer and change scents when you wish. Our collection includes floral, fruity and woody fragrances. Follow the product label and warmer instructions, keep away from children and pets, and never leave a lit or heated warmer unattended.

For eligible online purchases, notify sales@royaleguinevere.com within 14 days after receiving your goods, then return them within a further 14 days. Customers pay change-of-mind return postage. This includes applicable statutory cancellation rights for candles, wax melts and reed diffusers; we offer no additional goodwill returns for these products. Burners and accessories can also be returned within the applicable cancellation period. Use beyond reasonable inspection may lead to a lawful deduction for reduced value. Faulty, damaged or misdescribed goods remain covered by your statutory rights. See our Shipping & Returns policy for full details.

Fragrance duration varies with the product, room size, ventilation, temperature and how it is used. We do not publish a fixed burn time or diffuser lifespan without product-specific testing. Follow the care guidance and safety instructions supplied with your product.

Yes, we offer curated gift sets featuring a selection of our luxury candles, diffusers, and wax melts, perfect for special occasions or to experience a variety of fragrances.

Our candles and wax melts use soy wax. Material details are listed on individual product pages where available. We do not claim that the whole collection is eco-friendly, non-toxic or environmentally harmless. Check local guidance before recycling packaging.

Yes, in accordance with your statutory rights. For eligible online purchases, notify us within 14 days of receiving your goods and return them within a further 14 days. Customers pay change-of-mind return postage. Candles, wax melts and reed diffusers have no additional goodwill return period beyond statutory rights; burners and accessories can be returned within the applicable cancellation period. Opening packaging alone does not remove cancellation rights. Use beyond reasonable inspection may reduce the refund where legally permitted. For faulty, damaged or misdescribed goods, we cover reasonable return costs. Email sales@royaleguinevere.com and see our Shipping & Returns policy.

Contact sales@royaleguinevere.com as soon as possible with your order number and details of the damage. Photographs can help us assess the issue, but reporting within 24 hours is not a condition of your statutory rights. Keep the product and packaging while we arrange the appropriate remedy. Royale Guinevere covers reasonable return costs for faulty, damaged or misdescribed goods.

Your statutory rights apply to all purchases, including rights relating to faulty, damaged or misdescribed goods. Any additional manufacturer warranty applies only where confirmed for the specific product and does not replace your statutory rights. Contact sales@royaleguinevere.com with your order details for assistance.

Orders are dispatched within 3–4 working days, excluding weekends and bank holidays. UK standard delivery is estimated at 2–3 business days after dispatch. US delivery is estimated at 14 days after dispatch; other international options and estimates are shown at checkout. Delivery estimates are separate from processing time and may be affected by carrier or customs delays. See our Shipping & Returns policy for charges and details.

You will receive a dispatch confirmation email. Where tracking is available, the email will include a tracking number or link. For delivery assistance, contact sales@royaleguinevere.com with your order number.

A reed diffuser’s scent depends on the fragrance, room size, airflow and number of reeds used. In a large or open-plan room, fragrance may be more subtle. Place it securely in a suitable location and follow the label instructions; avoid contact with skin and protect surfaces from spills.

Email sales@royaleguinevere.com or call / WhatsApp +44 7455 550404. You can also use the Contact form on our website. Please include your order number when asking about an order.

Follow the instructions supplied with your exact warmer model. Use only compatible wax melts in the designated cup; do not add water, oils or other substances unless the manufacturer expressly permits them. Place on a stable heat-resistant surface away from children, pets and flammable materials. Never leave switched on unattended. Switch off, unplug and allow it to cool fully before removing wax or cleaning.

Use only a suitable wax-melt burner and the tealight size specified in its instructions. Place on a stable heat-resistant surface away from draughts and flammable items. Add wax melts to the dish without water. Keep away from children and pets and never leave a lit burner unattended. Extinguish the tealight and allow the burner and wax to cool fully before touching, moving or cleaning.

Follow the wax-melt label and your compatible warmer’s instructions. Add a small amount to the designated dish without water and avoid overfilling. Keep the warmer on a stable heat-resistant surface away from children, pets and flammable items. Never leave it lit or switched on unattended. Allow it to cool completely before changing wax; dispose of used wax in household waste, never down a drain.

Always follow the safety label supplied with your candle. Place it on a stable heat-resistant surface, away from draughts, flammable items, children and pets. Never leave a burning candle unattended. Trim the wick as directed on the label and follow any stated burn limits. Extinguish before leaving the room or going to sleep, and allow the candle to cool before touching or moving it.